Colu Support

The option to top up funds into your Colu account doesn’t exist anymore. Instead, in order to make the payment process easier, you can use the ‘Pay as you ...

Once you have successfully registered your credit card to make payments, you need to enable the 'pay as you go' option in the settings menu. Tap...

You can update and change your payment method by following the steps below: Tap settings on the menu bar at bottom of the screen  Tap on Payment setti...

Please email cs@colu.com with the details you would like to update (name, email or phone number). Please note that for some cases verification procedures ...

As long as both communities use the same currency, you can use the funds you top up in one city to make purchases in the other.

The option to transfer funds between friends was removed from the app.  Currently, you can only transfer money straight to the business you’d like to pay.

Just follow these few simple steps: Select the business you would like to pay & tap PAY Type the amount you want to pay & tap NEXT On the ...

Share your personal download link via messages, email, or social networks with your friends. You will get a 30 coins credit for each friend who downloads ...

On the start screen tap on sign in and use your Colu credentials to sign in. Forgot your password? You can reset it using the “forgot my password” opti...

You can contact the business you paid by mistake and ask for a refund. If any additional help is needed, please email us at cs@colu.com, and we will do our...